Public value generation : the outcome of an integrated public service system

Jessa, Fakier ; Uys, Frederick M. (2018-03)

CITATION: Jessa, F. & Uys, F. M. 2018. Public value generation : the outcome of an integrated public service system. Administratio Publica, 26(1):277-305.

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Public value (PV) refers to the tangible and non-tangible outputs and outcomes produced by an integrated public service system (IPSS), its purpose being the improvement of the quality of life of citizens. Generating PV entails harnessing resources, capacity and information in an efficient, effective and economic manner. PV postulates and criteria emerge from epistemological and axiological values which are necessary for effective social development, i.e. the recognition of local demands, needs and expectations made by the public or publics to government bodies. PV generation utilises human and material resources which span the micro, meso and macro spheres of socio-economic interactivity, examples being, i.e. public assets, improvement in the quality of life of citizens and an enabling environment for public choice. Generating PV relies on an IPSS, envisioned as a governmental system which is stakeholder driven, constituting stakeholder networks and subscribing to the principles of nonlinearity, self-organisation and deliberative democracy. The operability of an IPSS and the generation of PV are dependent upon the elements of collaborative and networked governance, cooperation, coordination, a common set of objectives and vision, a people-centred focus, participatory (multiagency) stakeholder engagement and effective communication. This article defines PV generation, provides the theoretical bases for further understanding and explores means for its application and evaluation. It is argued that PV cannot be generated in a rigid bureaucratic and hierarchical system, as PV generation is determined by deliberation, participation, commonality of purpose and collaborative relations between stakeholders. Effectiveness, efficiency, equity and efficacy are the key drivers of PV generation.

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