A guide for integrating total quality management and physical asset management in the food industry
CITATION: Van Heerden, M. A. & Jooste, J. L. 2018. A guide for integrating total quality management and physical asset management in the food industry. South African Journal of Industrial Engineering, 29(4):155-170, doi:10.7166/29-4-1944.
The original publication is available at http://sajie.journals.ac.za
ENGLISH ABSTRACT: The integration of an organisation’s asset management and total quality management systems has become important in addressing operational challenges in the food industry. This paper proposes a guideline for implementing these systems through an integrated approach that aims to improve product quality. The grounded theory methodology is used to develop a theory based on expert opinions in the South African food and engineering industries. The results are presented in a model in which systems integration is identified as the central phenomenon for improving food quality. Analysis and interpretation of the model is presented in the form of a guideline for managers.