Browsing by Author "Van Rooyen, Joy-Ann Rachelle"
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- ItemAn exploratory study of organisational culture and employee commitment: a case study at a local municipality(Stellenbosch : Stellenbosch University, 2017-03) Adams, Joy-Ann Rachelle; Van Rooyen, Joy-Ann Rachelle; Muller, Kobus; Stellenbosch University. Faculty of Economic and Management Sciences. School of Public Leadership.ENGLISH SUMMARY : Organisational culture and the understanding thereof can be regarded as a fundamental component within any organisation. Organisational culture determines how employees communicate with one another and also with various stakeholders. It also determines how, and at what rate certain tasks are performed. Understanding the culture within an organisation can help to determine why the organisation excels in certain tasks, but fails in others. It can also assist an organisation in understanding where strengths and weaknesses are present and what needs to be changed accordingly in order to see improvements. Commitment can be regarded as a component of organisational culture. The aim of this study was to assess certain aspects of organisational culture, including employee commitment within a municipality. Various models are available to assess and evaluate organisational culture. Although these models are diverse in their scope, they do have certain common elements. Six common elements emerged: innovation and creativity, leadership, participation in decision-making, organisational structure, communication and productivity. The commitment of employees to the organisation was also explored as an element of organisational culture. Quantitative and qualitative research was undertaken for this research paper. The quantitative research made use of an existing internal staff survey and secondary data were therefore used in this regard. The qualitative research made use of a focus group. The questions used for the focus group were derived from the internal staff survey. It is clear from the findings of this study that there is a large disconnect between ground-level staff and senior management with regard to innovation and creativity, leadership, participation in decision-making and commitment. The ordinary employees are of the view that the organisation is innovative and that they are highly committed. However as with many other municipalities, the local municipality has a culture of malicious compliance. In fact, one could argue that strict compliance regulations are proving to be a major deterrent in getting tasks done efficiently and it ultimately also hinders innovation. The local municipality will need to implement a number of changes in order to address these varying views and take corrective action to ensure improved service delivery.