Browsing by Author "Uys, Jakobus van Niekerk"
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- ItemThe effectiveness and impact of risk management training on supervisory level within a mining organisation(Stellenbosch : Stellenbosch University, 2020-03) Uys, Jakobus van Niekerk; Van Dyk, Wynand; Von Leipzig, Konrad; Stellenbosch University. Faculty of Industrial Engineering. Dept. of Industrial Engineering.ENGLISH ABSTRACT: South Africa has seen many accidents within the mining sector, leading to damage of natural resources, equipment and loss of lives, due to incidents occurring. Incidents can however be better controlled by implementing better management strategies to reduce the level of likelihood and consequence of incidents occurring, thus the level of risk of a specific job on mining sites. Currently, risk management training (RMT) programmes are presented to Supervisory level management with the goal to improve planning and scheduling around risk related mining activities to decrease mining related incidents. Unplanned tasks and activities on Supervisory level increases operational risks, which raise the question on the effectiveness and impact of the Supervisory level training in the mining company being investigated. This study investigates the design and use of serious games (SGs) in RMT programmes to not only increase the impact of the training but also measure the effectiveness thereof. Based on a review from literature, a SG is designed and developed to be played at an actual training programme for Supervisory level management in the mining organisation. The SG is designed with characteristics associated with better learning and cognitive knowledge uptake with the aim to improve implementation of principles learnt. The game is developed on Excel VBA with a points system framework to be played on a laptop or tablet by delegates to the programme. The four level Kirkpatrick model of training evaluation is followed (Reaction, Learning, Behaviour, Results) with the aim to compare theory test results, SG results and real on-site work improvement to track a behavioural change in delegates after attendance of the programme, thus the effectiveness and impact. The SG was successfully designed, developed and implemented at an RMT programme for the collaborating mining organisation. A series of hypothesis tests were done to find statistical significance in the results obtained. From the delegates tested, all succeeded in improving their SG scores with a statistically significant increase within five rounds played of the game, proving that the SG game characteristics stimulates better learning, as found in literature. A statistically significant correlation was found between delegates’ respective score increase and results from a theoretical test on the course content, indicating a correlation between knowledge gain and implementation of the principles learnt. Lastly, a statistically significant increase was found in real-world KPI’s in the form of increase in work related outcomes of attendance of the programme, from before and after attendance. This indicates a positive behavioural change in delegates to the programme with the impact being an increase in planning and scheduling of work related to time and risk management. The results indicated a positive uptake of the use of SGs in training programme as it can improve learning ability and knowledge retention, making the RMT programme more effective. On this basis, it is recommended that SGs be implemented in RMT programmes to not only increase learning and application effectiveness, but also to use as possible effectiveness measurement tool on long- and short-term basis. The use of SGs have the possibility to improve the impact of training, and so creating a safer working environment in the mining sector.