Assessing the m-Government readiness within the provincial government Western Cape
Date
2009-03
Authors
Du Preez, Jacques
Journal Title
Journal ISSN
Volume Title
Publisher
Stellenbosch : University of Stellenbosch
Abstract
m-Government or mobile-Government is seen as part of e-Government and an
additional channel for the delivery of public services and information to the citizen.
This study critically examines and evaluates the extent to which the Provincial
Government Western Cape has adopted m-Government and implemented related
services.
A survey conducted by Kirsten (2006) on the adoption and readiness of mobile
technology by businesses in South Africa was used as the foundation of this study
to determine the level of readiness in the Provincial Government Western Cape.
Managers and technical staff within the Province’s information and communication
technology component, the Centre for e-Innovation, were interviewed and asked to
complete the survey.
The study found that, although there is a relatively high degree of adoption with
regard to various aspects of mobile and wireless technology, there are many
obstacles and barriers that need to be overcome in order to achieve a higher level
of m-Government maturity or readiness.
The study makes various suggestions on how to overcome these barriers. The
most important suggestion is to develop a holistic approach to the adoption of
m-Government. Plans for adoption should be incremental to ensure that small
victories that can be built on are achieved; the involvement of key stakeholders is
also essential.
Description
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.
Keywords
m-Government, e-Government, Mobile technology, Mobile services