The measurement of information system project success

Ebertsohn, Nolan Wade (2014-12)

Thesis (MBA)--Stellenbosch University, 2014.


ENGLISH ABSTRACT: Ensuring the delivery of an investment is crucial for organisations as significant amounts of operating and capital expenditure is spent on information systems. Regrettably, many organisations today have no accurate techniques for forecasting and warranting the success of information system projects and many rely on the traditional project management triple constraint criteria alone, which encapsulate time, cost, and quality. Many chief executive officers (CEOs), chief information officers (CIOs) and other executives have difficulty in justifying their investments and return on investment (ROI) in information systems. Since the 1970s many articles have been written and much research conducted on the topic of information system project success. However, there is still no consensus on an agreed upon definition and robust methodology to measure the success of information system projects (ISPs). This research attempted to determine if organisations measure the success of their ISPs. In addition, the researcher aimed to pinpoint what key success factors and critical success criteria organisations use, and how these are applied to measure information system project success (ISPS). To reach these objectives, qualitative research was conducted by means of a study of the literature on the topic, a pilot survey, and semi-structured interviews in order to gather expert opinions and information pertaining to the measurement of ISPS in industry. It was found that most project managers and companies still rely on the traditional triple constraint to determine the success of their information system projects. Moreover, this phenomenon exists due to a lack of knowledge on the topic, top management buy-in, time and resources, and a perception that the costs to get a measurement system in place outweigh the benefits to be gained from it.

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