The relationship between job satisfaction and work performance : a case study of the maintenance department of the University of Stellenbosch

Petro, Graham (2012-12)

Thesis (MBA)--Stellenbosch University, 2012.


The fundamental purpose of this research was to establish whether there was a link between the work performance of individual employees within a technical division and their own levels of job satisfaction. The degree of work performance was ascertained from individual scores achieved in the biannual performance appraisal. The levels of job satisfaction were ascertained by means of completed job satisfaction questionnaires. All the respondents to the job satisfaction questionnaire did so on a voluntary basis and with the condition of anonymity. The outcomes of these questionnaires were analysed and one of the conclusions that could be drawn was that although the performance scores were positively skewed, there was a tendency that those individuals did not experience similar levels of job satisfaction. The results also indicated that despite higher levels of work performance, the respondents experienced high levels of dissatisfaction in relation to their jobs. This outcome should be further researched and appropriate interventions made.

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