A critical review of project management success factors in large SA ICT companies

Volschenk, E. J. (2010-03)

Thesis (MBA (Business Management))--University of Stellenbosch, 2010.


ENGLISH ABSTRACT: Despite the growth and adoption of project management expertise and techniques, the increase in organisational project-maturity and the emergence of the Web, project success remains a challenge. A key factor leading to the continued failure in IT projects is the lack of identification and appreciation for the key factors that influence the success of project management success. Therefore the researcher embarked on this study to determine the top five critical success factors of project management in the South African ICT environment. The researcher also determined during which phases of the project life cycle these critical success factors occur. In order to determine these objectives, qualitative research was conducted that included a study of literature, available material, views from experts as well as a content analysis from sample interviews. South African ICT companies do not directly focus on any critical success factors, but indirectly they do focus on certain areas that will increase the probability of project management success. The research identified the top five critical success factors as a comprehensive project management plan, well defined scope, skilled and experienced project managers, user / customer involvement and top management support. The research also identified that the focusing on the project planning and project execution and monitoring phases of the project life cycle are the most crucial for project management success. In addition the research identified that project managers who have a strong technical background understand the complexities of the product better and do tend to manage the deferent component of the projects more effectively.

AFRIKAANSE OPSOMMING: Ten spyte van die groei en toename in projekbestuurkundigheid en -tegnieke, die toename in organisatoriese projek volwassenheid en die uitbreiding van die Web, bly projeksukses ‘n uitdaging. Om die rede het die navorser die studie onderneem om die vyf top kritiese suksesfaktore van projekbestuur in die Suid-Afrikaanse ICT omgewing te bepaal. Om hierdie doelwit te bepaal is kwalitatiewe navorsing onderneem wat ‘n literatuurstudie, beskikbare materiaal, opinies van kundiges sowel as inhoudsanalise van onderhoude gevoer insluit. Suid-Afrikaanse ICT maatskappye fokus nie direk op enige kritiese suksesfaktore nie, maar indirek fokus hulle wel op sekere areas wat die waarskynlikheid van projekbestuur sukses sal laat toeneem. Die navorsing identifiseer die vyf kritiese suksesfaktore as ‘n samevattende projekbestuursplan, goed gedefinieerde omvang, kundige en ervare projekbestuurders, gebruiker/kliënt betrokkenheid en topbestuur ondersteuning. Die navorsing het ook identifiseer dat die fokus op projekbestuursbeplanning, en projekuitvoering en monitering fases van die projeklewensiklus die mees kritiese is vir projeksukses. Die navorsing het ook identifiseer dat projekbestuurders wat ‘n sterk tegniese agtergrond het die ingewikkeldheid van die eindproduk beter verstaan asook die verskillende komponente van die projek meer effektief bestuur.

Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/942
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