• Towards effective service delivery via customer relationship management 

      Subban, Mogie; Pillay, Pregala; Bhowan, Kanti; Raga, Kishore (CSSALL Publishers, 2007)
      The White Paper on Transformation of the Public Service (Batho Pele) served as the cornerstone of introducing the Principles of Batho Pele to further and enhance the agenda for service delivery. One of the critical principles ...