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  • Engagement in call centres : exploring eliciting factors 

    Janse van Rensburg, Yolandi-Eloise (Stellenbosch : University of Stellenbosch, 2010-12)
    ENGLISH ABSTRACT: Researchers have labelled call centres as the modern equivalent of the ‘factory sweatshops’ of the industrial era, and refer to them as the ‘satanic mills of the 21st century’. A review of the literature ...