Now showing items 1-3 of 3
The job demands-resources model of work engagement in South African call centres
(AOSIS Publishing, 2013-09)
Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and ...
Job crafting, proactive personality and meaningful work : implications for employee engagement and turnover intention
Orientation : Jobs in the financial services industry are in constant flux because of the ever-changing nature of the products and services provided to customers. This could result in employee disengagement and turnover ...
Variance in employee engagement : a qualitative analysis amongst public school teachers in the Cape Winelands education district
Orientation: The Global Competitiveness Index Report 2017 – 2018, which ranks the quality of 124 countries’ education system, positioned South Africa 114th. Challenges with the quality of basic education offered in many ...