• The job demands-resources model of work engagement in South African call centres 

      Janse van Rensburg, Yolandi; Boonzaier, Billy; Boonzaier, Michele (AOSIS Publishing, 2013-09)
      Orientation: A ‘sacrificial human resource strategy’ is practised in call centres, resulting in poor employee occupational health. Consequently, questions are posed in terms of the consequences of call centre work and ...