Corrective action in car manufacturing
CITATION: Rhone, H. & Page, D. C. 1998. Corrective action in car manufacturing. South African Journal of Industrial Engineering, 9(1): 81-88, doi: http://dx.doi.org/10.7166/9-1-382.
The original publication is available at http://sajie.journals.ac.za
In this paper the important .issues involved in successfully implementing corrective action systems in quality management are discussed. The work is based on experience in implementing and operating such a system in an automotive manufacturing enterprise in South Africa. The core of a corrective action system is good documentation, supported by a computerised information system. Secondly, a systematic problem solving methodology is essential to resolve the quality related problems identified by the system. In the following paragraphs the general corrective action process is discussed and the elements of a corrective action system are identified, followed by a more detailed discussion of each element. Finally specific results from the application are discussed.
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