Research Articles (Business Management)
Recent Submissions
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Customer interaction with controlled retail mix elements and their relationships with customer loyalty in diverse retail environments
(Academy of Business and Retail Management, 2017)Customer loyalty as an outcome holds various advantages for a retailer. It is therefore important that a retailer provides the type and level of retail mix elements for interaction that customers’ desire and which results ...
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The price-to-book effect on the JSE : valuation disparities and subsequent performance
(AOSIS, 2014)The purpose of this study was to determine whether the relative out- or underperformance of a value portfolio versus a growth portfolio can be anticipated in advance by comparing a valuation difference multiple with the ...
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A motivational perspective on the user acceptance of social media
(AOSIS, 2016)Social media is a unique marketing communication medium to engage with a new generation of consumers and it has become an essential element of many organisations’ strategic planning. On social media sites, consumers are ...
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Institutional proxy voting in South Africa : process, outcomes and impact
(AOSIS, 2015-12-31)This study investigated the nature of institutional shareholder activism in South Africa with a particular focus on proxy voting as a public form of shareholder discontent. A total of 24 510 votes cast by 17 local investment ...
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Online-mobile service cross-channel cognitive evaluations in a multichannel context
(AOSIS, 2015-09-30)Since the advent of mobile commerce, many firms have added a mobile (m-) service to their existing offline and online services. The adoption of an m-service in a multichannel context is not only influenced by factors ...
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Mechanisms to promote board gender diversity in South Africa
(AOSIS, 2017-09-15)Research purpose: Board gender diversity is gaining increasing attention globally and in South Africa. Although more women are serving on the boards of companies listed on the Johannesburg Stock Exchange (JSE), they only ...
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Individual shareholder activism in South Africa : the case of Theo Botha
(AOSIS Publishing, 2016)Shareholder activists play a key role in monitoring managerial behaviour. This study was undertaken given the paucity of research on the shareholder activism as practised by individual shareholders. Accordingly, the motives, ...
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Using servicescape to manage student commitment towards a higher education institution
(HESA, 2017)Although a variety of approaches can be used to manage student commitment, the role of physical elements, such as a facility or institution’s virtual presence, appearance of infrastructure and signage, is often neglected ...
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The familiar versus the unfamiliar : familiarity bias amongst individual investors
(AOSIS Publishing, 2017-02-02)Purpose: The purpose of this study was to investigate the existence of familiarity bias amongst individual investors in the South African stock market. Problem investigated: According to Warren Buffet, one needs to ...
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Executive remuneration in South Africa : key issues highlighted by shareholder activists
(SUNMeDIA, 2015-12)The growing wage gap in South Africa has far-reaching socioeconomic consequences. This study investigated the nature of executive remuneration issues raised by shareholder activists in the country. An analysis of 24 510 ...
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Kerktoewyding deur die jonger generasies : hou verhoudingsbemarking die sleutel?
(Suid-Afrikaanse Akademie vir Wetenskap en Kuns, 2015-09)Tradisioneel fokus nie-winssoekende organisasies op die ouer generasies wanneer fondswerwing en ondersteuning verlang word, eerder as jonger generasies (soos Generasie Y). Hierdie benadering blyk egter kortsigtig te wees, ...
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Responsible leadership development through management education : a business ethics perspective
(SUNMeDIA, 2013)Whilst business has contributed hugely to human development and economic progress, there is, at the same time, an intensifying debate about its complicity in aggravating the sustainability risks that society is currently ...
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Serving up the self : role identity and burnout in client service environments
(AOSIS Publishing, 2015)Orientation: Whilst the limited investigations into the relationship between identity and burnout have made an important contribution to our understanding of the development of burnout, further research is required to gain ...
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Entrepreneurial opportunities in the craft- distilling market in South Africa
(Academic Journals, 2015)Opportunities for entrepreneurial entry into the craft-distilling product and market domains of the agricultural sector are presented in this study. Although the craft spirits industry in South Africa is currently in its ...
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Strategy disclosure reporting trends in South Africa : a 2010–2011 comparative analysis for six industry clusters
(University of South Africa, 2015)ENGLISH ABSTRACT: Strategy disclosure through integrated reporting relates to a firm’s transparency and accountability in dealing with stakeholders. This study is a follow-up study on the 2010 strategy disclosure findings ...
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Why students drink : a study of South African university students’ drinking behaviour
(HESA, 2016)Little is known about the drinking behaviour of South African university students and education and prevention campaigns are not necessarily based on scientific research results. To change drinking behaviour, it is important ...
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Demographics and consumer ethnocentrism in a developing context : a South African study
(University of Pretoria, 2014)The continued growth in international trade results in the fact that consumers in many countries are exposed to increasing amounts of product offerings from various countries of origin. As the origin of products might have ...
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The influence of 'buffering' variables on clients’ willingness to engage in dysfunctional behavior after a service failure
(University of Pretoria, 2014)Much of the current service failure and recovery literature centres on reactive, post hoc measures that managers can take to address service failure. More importantly, much of the reported research has focused on managerial ...
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Enhancing the use of internet banking in an emerging market
(University of Pretoria, 2014)Electronic banking services such as internet banking offer bank clients substantial benefits over traditional banking channels. Although internet banking has been around for many years, increasing the use of the service ...
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Sustainable supply chain engagement in a retail environment
(MDPI - Multidisciplinary Digital Publishing Institute, 2015-05)Sustainability is a key requirement for business success and is often regarded a competitive advantage if strategically managed. Sustainability-mature organisations look to their value chains where the retailer-supplier ...
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Brand recognition in television advertising : the influence of brand presence and brand introduction
(AOSIS Publishing, 2014-05)Purpose: To assess the relationship between brand recognition and brand presence and brand introduction. Problem investigated: Brand recognition and recall are established advertising effectiveness measurements to assess ...
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Trust in an unwanted service environment : the case of pregnancy termination counselling services
(AOSIS Publishing, 2014-08)Orientation: The South African Termination of Pregnancy Act (No 92 of 1996) promotes the use of non-mandatory counselling before and after a pregnancy is terminated. The reality is, however, that not all women who are ...
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Some theoretical perspectives of co-creation and co-production of value by customers
(AOSIS Publishing, 2014-05)Orientation: The initial introduction of co-production and co-creation in the marketing literature in all likelihood was in 1986 when Kotler used the term ‘prosumer’ (initially coined by Toffler in 1980) to refer to customers ...
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Building long-term marketing relationships : new perspectives from B2B financial services
(AOSIS Publishing, 2013-12-31)The focus of this study was on the relevance of trust, satisfaction and commitment in maintaining a long-term relationship (intention to stay) with an exchange partner in a Business-to-Business (B2B) context in the financial ...
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The influence of selected senses on consumer experience : a brandy case
(The Department of Business, University of Johannesburg, 2013-05)Orientation: Sensory marketing has become a popular marketing technique to enhance consumer experience. Researchers have suggested that marketers should incorporate as many senses as possible in order for sensory marketing ...
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Investigating the moderating effect of student engagement on academic performance
(SUN MeDIA, 2013-12-20)The academic performance and success of students are important for both higher education institutions and students. Student engagement has been identified as a crucial factor in academic success. Studies investigating ...
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Entrepreneurial intentions and behaviours of South African university students
(AOSIS Publishing, 2013-12-31)The entrepreneurial intentions and behaviours of South African university students are important factors to consider when developing entrepreneurship offerings at local universities. This article reports on pertinent ...
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A marketing perspective on the impact of financial and non-financial measures on shareholder value
(University of Pretoria, 2013)The pressure for financial accountability contributed to widespread concern about the function of marketing within the company. Consequently, marketers have become preoccupied with measuring the performance of marketing ...
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South African university students' intentions to establish social enterprises
(AOSIS Publishing, 2012-12-31)ENGLISH SUMMARY : Stimulating social entrepreneurship in South Africa has the potential to address not only the high youth unemployment rate in the country, but also other pressing social and environmental challenges. This ...
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Creating corporate entrepreneurship through strategic leadership
(Journal of Global Strategic Management, 2008-06)Strategy is not what it used to be. To compete effectively, large businesses must respond quickly, creatively and innovatively to develop an entrepreneurial environment to assist this response. Strategic leadership is ...
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