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The nurse did not even greet me : how informed versus non-informed patients evaluate health systems responsiveness in South Africa

Hompashe, Dumisani MacDonald; Gerdtham, Ulf G.; Christian, Carmen S.; Smith, Anja; Burger, Ronelle (BMJ Publishing Group, 2021)

Introduction: Universal Health Coverage is not only about access to health services but also about access to high-quality care, since poor experiences may deter patients from accessing care. Evidence shows that quality of ...