Browsing Department of Business Management by Title
Now showing items 26-45 of 219
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Can service firms overdo service recovery? An assessment of non-linearity in service recovery satisfaction
(AOSIS, 2012)Owing to the human nature of service delivery service failures occasionally occur. Persistently poor service delivery will, however, have a harmful impact on the survival and growth prospects of service firms. Service ... -
Capital structure and financing of SMEs : empirical evidence from Ghana and South Africa
(Stellenbosch : Stellenbosch University, 2007-12)ENGLISH ABSTRACT: This thesis is made of stand-alone essays on the capital structure and financing of Small and Medium Enterprises (SMEs) in Ghana and South Africa. Chapter Two reviews issues on SME development in Ghana ... -
Cellphone banking adoption and continuance of use in an internet banking context : a study of consumers'cross-channel cognitive evaluations
(Stellenbosch : Stellenbosch University, 2013-03)ENGLISH ABSTRACT: The convergence of the Internet, wireless technologies, and mobile devices has led to the development of a new paradigm of transacting, namely, mobile commerce. Because banking activities are easily ... -
The challenge of reigning-in hedge funds through regulation and the need to improve disclosure requirements
(Stellenbosch : Stellenbosch University, 2008-12)This study aims to look at the definition of the group of alternative investments commonly known as ‘hedge funds’, in order to better understand why regulatory bodies the world over are vehemently working on introducing ... -
The class number one problem in function fields
(Stellenbosch : Stellenbosch University, 2003-12)ENGLISH ABSTRACT: In this dissertation I investigate the class number one problem in function fields. More precisely I give a survey of the current state of research into extensions of a rational function field over a ... -
Coaching and its influence on employee engagement within a service department of a motor dealership
(Stellenbosch : Stellenbosch University, 2015-12)ENGLISH ABSTRACT: There is an organisational benefit to having engaged employees. Coaching introduced as a human intervention strategy has proved to have benefits for improving organisational performance. At the outset of ... -
Coaching and recovery : an exploration of coaching employed professionals in recovery from alcohol misuse
(Stellenbosch : Stellenbosch University, 2015-12)ENGLISH ABSTRACT: Recovery coaching is described as one service within a group known as non-clinical recovery support services. Its purpose is the pursuit of recovery from substance dependency, and takes a developmental, ... -
Coaching in support of the Mandela Bay Development Agency
(Stellenbosch : Stellenbosch University, 2015-12)ENGLISH ABSTRACT: The Mandela Bay Development Agency (MBDA) was founded in 2003 to regenerate the central business district of the Nelson Mandela Bay Metro. The agency’s mandate has since been expanded to include urban ... -
A communications approach to building brand personality: The influence of celebrity gender, communication appeal and product involvement
(Stellenbosch: Stellenbosch University, 2016-03)ENGLISH SUMMARY: The concept of symbolism can be traced back to Levy in 1959, and it is one of the roots that created research into self-expression, and created a foundation for brand personality research. Since then, ... -
A comparative analysis of cultural influences on knowledge management approaches in Western and Eastern corporations : a preliminary study
(Stellenbosch : Stellenbosch University, 2000-12)ENGLISH ABSTRACT: Knowledge is generally regarded as a new competitive business resource in the information age. The leveraging of this resource has therefore become a significant concern of knowledge management. Knowledge ... -
Comparing annuity options at retirement
(Stellenbosch : Stellenbosch University, 2013-03)In this thesis, based on historical data, a comparative study is conducted of various annuity strategies for South African males who retired during the 30 years from 1960 to 1989. To this end, the present values of the ... -
Comparing five annuity options offered at retirement in South Africa
(Stellenbosch : Stellenbosch University, 2016-03)ENGLISH ABSTRACT: South African citizens are faced with many financial decisions when they reach retirement. One such decision is which annuity to purchase with their pension capital. This study therefore analyses five ... -
Conceptual framework for an advertising balanced scorecard : case of the mobile network communication industry in South Africa
(Stellenbosch : Stellenbosch University, 2008-12)Measuring advertising effectiveness has become an increasingly important issue due to the substantial sums of money invested in the advertising industry. The purpose of this research was to design an Advertising Balanced ... -
Conceptualising resistance to service cut-offs and household evictions : the Mandela Park Anti-eviction Campaign
(Stellenbosch : Stellenbosch University, 2008-03)ENGLISH ABSTRACT: The economic policy of the South African government referred to as the Growth Employment and Redistribution Strategy (GEAR) has had a crippling impact on millions of poor and lowincome families in South ... -
Connecting capital : the factors influencing the decision-making process of institutional investors towards responsible investing
(Stellenbosch : Stellenbosch University, 2019-04)ENGLISH SUMMARY : Institutional investors, as agents of other people’s money, have come to dominate investment holdings globally. Through the concentration of ownership of the assets they are mandated to manage, institutional ... -
Consumer ethnocentrism and attitudes towards domestic and foreign products : a South African study
(Stellenbosch : Stellenbosch University, 2011-12)ENGLISH ABSTRACT: The continued growth of international trade has resulted in levels of global product availability that is not only unprecedented, but would have been regarded as impossible not too long ago. Products of ... -
The consumer-perceived risk associated with the intention to purchase online
(Stellenbosch : Stellenbosch University, 2008-12)The market share of online purchasing is under two percent of total retail spending, which provides an indication that consumers have been slow to adopt online purchasing. Previous research has shown that consumers ... -
Consumers' perceived risks associated with purchasing on a branded web site : the mediating effect of brand knowledge
(AOSIS, 2011)Research concerning online consumer behaviour has found that consumers are more inclined to utilise the Internet for information searching rather than actual purchasing. One reason proposed for this state of affairs is ... -
The contribution of coaching and mentoring to development of the participants in the Small Business Academy programme of the University of Stellenbosch Business School
(Stellenbosch : Stellenbosch University, 2015-12)ENGLISH ABSTRACT: Small and medium size enterprises (SMEs) play a significant role in fuelling economic growth and job creation in South Africa, but the enterprises require owners and managers with the skills and competencies ... -
Control measures in South Africa surrounding the tobacco and alcoholic beverage industry
(Stellenbosch : Stellenbosch University, 2008-03)ENGLISH ABSTRACT: The tobacco industry of South Africa has fallen under strict legislation and control measures from the South African government since the passing of the initial Tobacco Products Control Act, 1993. Further ...
