ENGLISH ABSTRACT: Key factors that drive the global information society include knowledge, networking, the Internet and virtualisation. Therefore it is important that the knowledge and information situated within a ...

ENGLISH ABSTRACT: Customer Relationship Management (CRM) systems are increasingly becoming strategic business imperatives to organizations. This thesis states that many companies do fail to get the intended returns from ...

South Africa held its first democratic election in 1994. At the moment, government has to address many injustices of the past. For this they need funds. The years before 1994 saw South Africa isolated from the rest of ...

ENGLISH ABSTRACT: The thesis deals with the context, content (being concepts) and process of model development. They are combined to propose a model for analysing strategic decision-making in an environment characterised ...

It is well understood that the modern business environment has become a very complex and uncertain arena. The only way that the modern organization can survive under these circumstances, is by “crafting” a strategy that ...

ENGLISH ABSTRACT: The solutions of the industrial era are no longer relevant to the knowledge economy and change is now the only constant in the world today. The effect of globalisation is also felt in businesses such ...

ENGLISH ABSTRACT: This thesis is about arguing as a belief driven sensemaking process within a strategy making environment. It is a conceptual analysis which attempts to shed light on ways to improve the modern strategy ...