The development, implementation and evaluation of a quality management system at the Eastern Cape Technikon

Makola, A. J. M. (2003-03)

Mini-study project (MBA)--University of Stellenbosch, 2003.


ENGLISH ABSTRACT: A study project is presented on the development and implementation of a Quality Management System for the Eastern Cape Technikon, that being informed by the Higher Education Legislation of the Republic of South Africa and its Statutory Bodies in an attempt to ensconce the provision of quality teaching and learning, academic and developmental research, and academic support services in Higher Education. Beginning with the conceptualisation of quality as a concept, evolving to being a quality system, and followed by how, when successfully developed and implemented, can it be monitored and evaluated for the achievement of Higher Education objectives, both nationally . and internationally. Emphases is on how the Eastern Cape Technikon can be successfully effective, efficient and economical in its attempt to develop, implement, monitor and evaluate such a system in comportment that will appropriately fit its programmes, including its operations in general, to the national agenda of providing quality higher education that is opportune for all, especially for the bucolic, rural and underdeveloped community that Eastern Cape Technikon seeks to serve.


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