The importance of change management in the transitioning of an organisation using systems implementation and re-engineering as key enablers : the case of Rössing Uranium
Thesis (MBA)--Stellenbosch University, 2001.
New technologies have the ability to enable radical new business strategies, new value propositions and at least transform the manner in which we conduct our day-to-day business. This not only transforms our business but also the speed at which it occurs is nothing short of phenomenal. In the 1990's the advent of the Enterprise Resource Planning (ERP) tools brought about a previously unknown capability of integration and business processes as opposed to functional management. This brought about the capability to reengineer business processes and subsequent work practices. This opportunity presented itself at Rossing Uranium Limited and based on a sound business case this organisation went ahead to implement an ERP along with reengineered work processes. This study project has examined the role of information technology in a modern organisation and its ability to transform business processes. The theory of information technology as a key enabler is explored and documented. The human factor and change management is a critical success factor in any of these major technology or business improvement initiatives. This study has therefore examined the need for change management in organisations and the change management process in some detail. Further to this the topic of improvisational change was introduced, as a recognition that change management within a bounded project initiative is not always sufficient to support ongoing sustainable business improvements. The theoretical aspects of systems implementation, reengineering and change management are extrapolated into a real life case study, Rossing Uranium. Within this case study the external market environment is described along with the internal organisational dynamics. The case study goes on to describe the implementation of the ERP, the reengineering effort and the change management program. The final chapters deal with the evaluation of the Rossing business case within the context of the change management process and focusing particularly on business outcomes and the strengths and weaknesses of the change management program. This is followed up by some key recommendations to address shortcomings.