An evaluation of the outcome of implementing an organisational development programme (20 Keys) as a delivery system to strategy in selected companies in Japan, Europe and South Africa
Thesis (MBA)--Stellenbosch University, 2001.
This study represents an evaluation of the outcome of implementing the 20 Keys programme in organisations in Japan, Europe and South Africa. The 20 Keys Programme claims to be an Organisational Development (OD) Programme and the study firstly explores the underlying characteristics of an OD programme. Specific attention is given concerning the underlying values, the features and interventions of OD. Because Learning and Knowledge Management form such a critical role in OD the characteristics and features of a "Learning Organisation" and Knowledge Management are covered. The 20 Keys programme has been developed to deliver on the strategy of an organisation. The characteristics and aims of The Programme are thus presented as well as a critical evaluation of whether The Programme's features and characteristics corresponds with that of OD and whether it has features that indicate that it is develop as such to deliver on the strategy. It is concluded that The Programme's features and characteristics do support that of an OD programme. The 20 Keys Programme is a tool to deliver on the strategy of an organisation as is supported by reports from organisations that implemented The Programme in Japan, Europe and South Africa. The organisations did show some significant results in terms of productivity improvements, reducing defects and reducing work-in-process in line with improvements with their benchmark score.