South African airports transformation from 1993 to 1999

Bruckner, Sylvia (2000-12)

Thesis (MBA)--Stellenbosch University, 2000.


This mini-project compares the Airports Company South Africa (ACSA) with three European airports i.e. Helsinki, Frankfurt and Vienna. It describes each airport in terms of its background and describes transformation efforts that have taken place to date. A literature study explores various transformation models and examines the modem role of the Human Resource Department. The final conclusion shows that Airports Company South Africa (ACSA) is not only a major league player in Africa in terms of airport management, but also a true global player in this field. This study project will, therefore, be of interest to particularly developing nations who wish to have an airport system that no longer has to be funded by state money, but rather results in a facility that generates world class service and contributes in terms of dividends and/or capital to state offers.

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