Using the CAPIE model to facilitate change : a critical review

Disho, Luka (2005-12)

Thesis (MBA)--Stellenbosch University, 2005.


The business environment is always changing and it is characterised by turbulence and uncertainty. This changing environment will force the businesses to respond in one way or the other and alter their strategies and operations to accordingly to remain competitive. Making some alterations to these strategies and operations means bringing about change to the organisation. As it will be seen in the rest of this study, managing change is a complex, complicated, time consuming and expensive exercise. Managing and leading change requires commitment, patience, passion, dedication, and top leadership support. It involves an insightful analysis of the status quo from which to start building for the envisioned end future state. The change agents must ensure that they keep everybody on board posted about change. Pervasive leadership must be present to corroborate the change process. Because change happens through people, a full comprehension of the human aspect of change especially the human response to change need not be overemphasised. This aspect cuts across the entire change process right from the beginning until the end of change project. The other overarching thing is the fact that change programme must be in place to ensure implementation, hence successful change. This programme outlines the roles and responsibilities of those involved in the change process. This study has looked at the CAPlE model for facilitating change. The model envelopes all the critical elements of the change programme and process, which the change agents should take cognisance of. The model serves as a guide to successful management, facilitation and implementation of change.

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