Electronic performance assessment : applying microsoft business scorecards accelerator in a small public sector serving organisation
Thesis (MA (Public and Development Management))--University of Stellenbosch, 2006.
Since the vogue of the New Public Management, public sector organisations pursue solutions to analyse, measure, plan, and manage performance in order to meet the objective of outcomes-based governance. Performance management is a complex and intensive undertaking that emphasise the value of electronic support to establish and sustain performance standards within modern public organisations. Software based on performance management models, such as the balanced scorecard, is globally used to provide a balanced analysis across the scope of an organisation’s functions and processes. The study explores and provides viable options for utilising performance management with electronic support in a public sector organisation. The Microsoft Business Scorecards Accelerator is applied to compare theoretically the software results with current organisational outputs established without electronic aid. The research provides a summary of the benefits and weaknesses. It also emphasises the advantages of an electronic system over a manual performance management system to reduce errors and benefit business performance in both public and private sector organisations.