An analysis of organisational performance management in the City of Cape Town : from legislation to implementation
Date
2008-03
Authors
Jantjes, Anthea
Journal Title
Journal ISSN
Volume Title
Publisher
Stellenbosch : Stellenbosch University
Abstract
Research was conducted in this paper on organisational performance management. Various definitions are offered in order to provide an explanation to the topic. Different models on performance management were discussed including the balanced scorecard. The City of Cape Town was identified as a case study to ascertain how the provisions for the performance management system, as stipulated in legislation, were implemented. The use of the balanced scorecard was also reviewed. Officials were interviewed, as well as various documentation considered, dealing with performance management in the City of Cape Town. From the findings various recommendations were made to improve the performance management system.
Description
Thesis (MPA (School of Public Management and Planning))--Stellenbosch University, 2008.
Keywords
Performance management, Total quality management in government -- South Africa -- Cape Town, Government productivity -- South Africa -- Cape Town, Administrative agencies -- Management -- Evaluation, Organizational effectiveness -- South Africa -- Cape Town -- Measurement, Dissertations -- Public management and planning, Theses -- Public management and planning