The Naledi Local Municipality department of financial services case study on implementing strategy in a developmentally orientated municipality

Carstens, Jacques (2007-03)

Thesis (MBA) -- Stellenbosch University, 2007.

Thesis

ENGLISH ABSTRACT: This research report is about the implementation of strategy in a developmental orientated municipality. It demonstrates through a case study how the Department of Financial Services implements the long-term goals and objectives of the Naledi Local Municipality. It also demonstrates how the strategic integrated development plan and the budget of the municipality direct the service delivery and budget implementation action plans of the municipality and its departments. A departmental scorecard for the Department of Financial Services and an individual scorecard for the Manager: Financial Services was developed, based on the municipality's corporate scorecard. The Balanced Scorecard as a tool to focus and align resources towards the municipality's strategy was used as implementation model. Key performance areas, key performance indicators and targets were also developed to ensure that strategy to be implemented can be measured. The case study clearly indicates that the municipality is on the right track with regard to the implementation of strategy in theory and in practice. However, certain issues are highlighted as hindrances that will undoubtedly impact on the successful implementation of the municipality's long-term goals and objectives.

AFRIKAANSE OPSOMMING: Hierdie navorsingverslag handel oor 'n gevallestudie van strategie implimentering in 'n ontwikkelingsgerigte munisipaliteij. Die gevaliestudie demonstreer hoe die Departement van Finansiele Dienste die langtermyn doelwilte en doelstellings van die Naledi Plaaslike Munisipaliteit implimenteer. Die gevallestudie demonstreer verder ook hoe die strategiese geIntegreerde ontwikkelingsplan en begroting van die munisipaliteit die dienslewering en begroting-implimenteringsaksieplanne van die munisipaliteit en sy departemente rig. 'n Departementele telkaart vir die Department van Finansiele Dienste en 'n individuele telkaart vir die Bestuurder: Finansiele Dienste, gebaseer op die korporatiewe telkaart, is ook ontwikkei. Die Gebalanseerde Telkaart is gebruik as 'n instrument om hulpbronne te lokus op die munisipaliteit se S6 strategie. Sleutelprestasie-areas, sleutelprestasie-indikatore en -teikens is ontwikkel om te verseker dat die implimentering van strategie gemeet kan word. Die gevaliestudie toon duidelik ook aan dat die munisipaliteit in teorie en in praktyk op die regte spoor is met die implimentering van strategie. Sakere kwessies word egter uitgelig as hindemisse wat die suksesvolle implimentering van die munisipaliteit S6 langtermyn doelwilte en doelsteliings ongetwyfeld sal beInvloed.

Please refer to this item in SUNScholar by using the following persistent URL: http://hdl.handle.net/10019.1/19801
This item appears in the following collections: