The interaction of human, information and technology components in real time physical asset management
Thesis (MScEng (Industrial Engineering))--University of Stellenbosch, 2007.
The last untapped margin of improvement in the manufacturing process is believed to be the improvement of physical asset maintenance. The latest opportunity is to move this process to a real time system. Although in recent years it has become somewhat of a cliché, the successful management of the human factor is one of the most critical components, and also one of the most difficult to manage, in all improvement projects. By combining the groundbreaking opportunity in Asset Performance Management with an enthusiasm for people and process improvement, the focus of this research is found. The motivation stems from a realization that Asset Performance Management will undergo radical changes and that it would not be sufficient to apply the traditional methods of managing change to the younger generations, that are currently entering the workforce and that would have to run this improved system. The industry trend was studied in order to better facilitate a solution that would suit this natural evolution. Specifically, trends were studied on Human, Information and Technology levels since background studies have shown that these three components are key to the Physical Asset Performance Management scenario. Through an in-depth literature study, the answers to the predetermined research questions were determined. To guide companies through the transition towards the real time enterprise as well as improve overall machine performance (research origin), the HIT Interaction model for real time Physical Asset Performance Management is proposed. A structure is also facilitated by which companies can be evaluated in terms of the stages of readiness for real time operation. This enables them to establish where they currently are and what strategic steps to take in order to reach the next level.