Service delivery improvement in the Western Cape Education Department (WCED) : a total quality management (TQM) approach

Date
2005-12
Authors
Cornelissen, Darius D.
Journal Title
Journal ISSN
Volume Title
Publisher
Stellenbosch : University of Stellenbosch
Abstract
Total Quality Management (TQM) sets out a framework for managers on how to improve business performance in all types of organisations. Organisational excellence must be integrated into the strategy of business through an understanding of the key business processes and the development of people.
Description
Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005.
Keywords
Total quality management in education -- South Africa -- Western Cape, Western Cape Education Dept. -- Evaluation, Dissertations -- Public management and planning, Theses -- Public management and planning
Citation