Towards a healthcare performance assessment framework : a review
CITATION: Joubert, B. & Bam, W. 2018. Towards a healthcare performance assessment framework : a review. In SAIIE29 Proceedings, 24-26 October 2018, Spier, Stellenbosch, South Africa.
The original publication is available at https://conferences.sun.ac.za/index.php/saiie29/saiie29/schedConf/presentations
Improving health is the fundamental goal of all health systems, and with an evident gap between the potential of the public health system and its performance, bettering the services that provide care is critical to achieving this goal. This gap creates a need to identify and understand what drives performance so as to be able to assess how the potential can be reached. Thus, this research investigates the key inputs into a performance assessment framework and develops a core set of performance dimensions that is inclusive of all the factors that affect performance.