The reliability of commuter rail service in the City of Cape Town : a grounded theory approach for identifying the factors affecting the provision of a reliable commuter rail service
CITATION: Zincume, P. N., Ryan, T. & Shaw, C. 2018. The reliability of commuter rail service in the city of cape town : a grounded theory approach for identifying the factors affecting the provision of a reliable commuter rail service. In SAIIE29 Proceedings, 24-26 October 2018, Spier, Stellenbosch, South Africa.
The original publication is available at https://conferences.sun.ac.za/index.php/saiie29/saiie29/schedConf/presentations
The 2013 survey conducted by the National Household Travel Survey found that the majority of the commuter rail service users are dissatisfied with the quality of the service due to the lack of reliability characterised by the increase in the percentage of train cancellations and delays. This paper uses the Grounded Theory as its main methodology and develops the theory of commuter rail provision using Systems Archetypes and presents it in the form of a Causal Loop Diagram. The developed theory is then used to recommend a solution loop that seeks to improve the quality of commuter rail service.