A systemic and public value approach to integrated public sector reforms: a case for South African municipalities
The bureaucratic-hierarchical apparatus in municipalities constrain systemic integration (systemic transformation), open dialogue with communities and stakeholders, bottom-up innovation and responsiveness to citizens’ needs, demands and expectations. This paper asserts that the 17 United Nations Sustainable Development Goals (17 UN-SDGs) can be realised upon the institution of an integrated public service system (IPSS) generating public value (PV) in municipalities. The emergence of an IPSS is forged upon open systems theory, nonlinear democratic stakeholder networks, collaborative governance and PV theory, vital to citizens’ needs, demands, expectations and broad socio-economic goals. The key outcomes from research undertaken in 15 municipalities the Western Cape region in South Africa, points to a 75% - 100% acceptance range for IPSS and PV generation performance functions and indicators. The actualisation of public sector reform therefore necessitates systemic transformation in the micro sphere of government primarily, where transformative change is essential for social progress and well-being.