• Corrective action in car manufacturing 

      Rhone, H.; Page, D. C. (SAIIE, 1998)
      In this paper the important .issues involved in successfully implementing corrective action systems in quality management are discussed. The work is based on experience in implementing and operating such a system in an ...
    • Quantification and evaluation of customer travelling experience using quality management tools 

      Skuce, Emile (Stellenbosch : Stellenbosch University, 2011-12)
      ENGLISH ABSTRACT: "There are approximately 3,9 million public transport commuters. The 2,5 million taxi commuters account for over 63 percent of public transport work trips, bus services account for another 22 percent ...